Cancellation Policies

We understand that sometimes life happens and reservations need to be changed. However, we frequently have a waiting list and as such, we have a strict cancellation policy.

  • We require a 48-hour cancellation notice for non-holiday boarding reservations to avoid a fee.
  • Cancellations made within 48 hours of your pet's drop-off time will be subject to a cancellation fee of $71 per pet for reservations of 5 days or less, and $142 per pet for reservations of 6 days or more.
  • During holiday periods, we require 72 hours notice.
  • Our holiday periods are listed below:
    • Memorial Day
    • Fourth of July
    • Labor Day
    • Thanksgiving
    • Christmas Eve & Christmas Day
    • New Years Eve & New Years Day