We understand that sometimes life happens and reservations need to be changed. However, we frequently have a waiting list and as such, we have a strict cancellation policy.

  • We require 48 hours notice of cancellation in order to avoid a fee.
  • Cancellations made within 48 hours of drop off will be subject to a cancellation fee equivalent to one night of boarding ($67 for dogs; $37 for cats)
  • During holiday periods, we require 72 hours notice. Cancellations made within 72 hours of drop off will be subject to a fee equivalent to two nights of boarding ($134 for dogs; $74 for cats)
  • Holiday periods are the two days before AND after each of the following:
    • Memorial Day
    • Fourth of July
    • Labor Day.
    • Thanksgiving
    • Christmas Eve & Day
    • New Years Eve & Day